1. Information We Collect

When you shop with Al Ahmad Store for watches, hair machines, phone accessories, earbuds, handsfree, neckbands, or clothing items, we may collect the following types of information:

• Contact and delivery details — your full name, phone number, email address, shipping address, city, and postal code, used to process and deliver your order.
• Order and transaction information — the products you view, add to cart, add to your wishlist, or purchase, including order history, order status, and payment method (Cash on Delivery, and JazzCash/EasyPaisa as they become available).
• Account information — if you create an account, we store your name, email, and encrypted password to let you track orders and manage your wishlist.
• Device and usage information — your IP address, browser type, device type, and how you interact with our website, collected automatically to help us improve site performance and security.
• Communication data — any messages you send us via WhatsApp, contact forms, or email regarding your order, product questions, or support requests.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and fulfilling your orders for watches, grooming machines, mobile accessories, and apparel.
• Communicating with you about order confirmations, shipping updates, and delivery status via phone, SMS, email, or WhatsApp.
• Managing your account, order history, and wishlist so you can easily reorder your favorite products.
• Improving our product catalog, website performance, and overall shopping experience based on browsing and purchase patterns.
• Preventing fraudulent orders and protecting the security of our website and customers.
• Sending you promotional offers, new arrivals, and discounts, where you have not opted out of marketing communication.

3. Payment Information

Al Ahmad Store currently processes orders via Cash on Delivery (COD). We do not store your credit or debit card details on our servers. When digital wallet options such as JazzCash and EasyPaisa become available, payments will be processed securely through their respective platforms, and Al Ahmad Store does not have access to your mobile wallet PIN or full account credentials.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share limited information only in the following circumstances:

• With our courier and delivery partners, to ensure your watches, accessories, or clothing items reach your doorstep.
• With payment processors (such as JazzCash or EasyPaisa, when enabled) solely to complete your transaction.
• When required by law, legal process, or to protect the rights, property, or safety of Al Ahmad Store, our customers, or others.

5. Cookies and Tracking

Our website uses cookies and similar technologies to remember items in your cart and wishlist, keep you logged in, and understand how customers browse our watches, grooming, accessories, and clothing categories. You can disable cookies through your browser settings, though some features of the website, such as the shopping cart, may not function properly without them.

6. Data Security

We take reasonable technical and organizational precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information you provide to us.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you, including your order history.
• Request correction of inaccurate contact or delivery details in your account.
• Request deletion of your account and associated personal data, subject to legal and accounting obligations.
• Opt out of promotional emails, SMS, or WhatsApp marketing messages at any time.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Al Ahmad Store's products and services are intended for use by adults and are not directed at children. We do not knowingly collect personal information from children under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new product categories, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.